OUR 30 DAY MONEY BACK GUARANTEE
At 12 Volt Direct, we stand behind our products! We are so confident that you will love our products that we offer our customers 30-Day money-back guarantee on all products*. This means if you are not satisfied, you can return the item back to us. We want you to be happy with your investment in our products, so please contact us if for any reason you are not satisfied. In most cases, we are able to work with our customers and give them the help and guidance they need to get the most out of their products.
If you would like to arrange a return for a product, please contact us prior to returning the products. We will then issue you with a Return Authorisation Form. If an item is received back into our warehouse without this form it may be rejected and returned to the sender. All products must be in a new condition and be returned in their original packaging with all included accessories as well as any complementary products and must not be damaged in any way by you during the time the Product is in your possession. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by 12 Volt Direct staff. 12 Volt Direct or its affiliates will accept no liability for any loss or damage which may occur during transit. If the product returned without packaging, a 15% restocking fee is charged. We do not refund any delivery fees. If the product is found not to have a problem, you may be required to pay for the transport or inspection costs.
We will happily issue a full refund or exchange if you are unhappy with your item. If the item you received is damaged or faulty we may ask for photos to be sent through prior to the return, this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.
Please note the cost of shipping products back to our services center for a warranty assessment are covered by the customer. 12 Volt Direct or its affiliates will cover the cost of sending out the repaired or replacement product to the customer once the warranty claim request has been resolved.
Once authorised by 12 Volt Direct, the refund will be issued within 45 days from the date of authorisation.
If you would like to arrange a return, please don’t hesitate to call, email us or use our online-chat facilities to speak to one of our Customer Service Representative.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law. For more information on refunds and returns please see Australian Consumer Law on the NSW fair trading website or click here.
Return Authorisation Form?
To obtain a RAF (Return Authorisation Form) please contact one of our friendly staff on (02) 9191 7359 or info@21voltdirect.com.au
HOW do customers return items?
Simply Print out and Fill out the RAF (Return Authorisation Form) and post the un-desired or faulty items back to us for a refund or exchange. Please note that proof of purchase and a RAF are required to return an item. If these requirements are not met the parcel can be subject to return to you.
WHERE do items need to be returned to?
All returns are to be returned to:
12 Volt Direct P.O Box 10, Banksia NSW 2216
Faulty / Defective Items
If you suspect a product may be faulty or defective you will need to contact us via phone or email. (02) 9191 7359 or info@12voltdirect.com.au. You will need to provide a copy of your proof of purchase, detailed information about the fault including photos if required and your contact information including full name, address and contact number.
Depending on the type of product or fault 12 Volt Direct may be required to forward on goods to their respective suppliers for assessment, repair or replacement. This may result in additional lead time in processing an item.
12 Volt Direct or affiliate suppliers at their discretion may choose to repair or replace goods.
*Please note this policy does not apply to special orders, batteries, trade show sales, ex-demonstrator stock, clearance stock or sales that are otherwise marked as being exempt from this policy.*
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